What is a Cookie?
A cookie is a small text file stored by your web browser on your computer or mobile device’s hard drive. Some cookies are essential for our websites to work, for example, to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our site. They also allow us to improve the way our website works.
If you have configured your computer to automatically display images, or if you have added us to your email “address book” (or “safe senders” list), or if you have configured your computer to have “weak” security, cookies might be set at the same time as you download, open or read an email from us. If you would prefer for this not to happen, you should disable the automatic displaying of images, or remove us from your address book or strengthen your security settings.
Types of cookies
1) Session cookies are deleted after each ‘session’. When you are browsing our website(s), it will save information about your activity for the duration of your visit, but the cookie will be deleted from your computer as soon as you close your browser. Without a session cookie, each item you place in your shopping basket will disappear by the time you reach the checkout.
2) Persistent cookies remember you for a set period of time unless you delete your cookies within this period. On your first visit to our site, you will see the default version of the site. When you return, the site may have changed, as persistent cookies remember items you have viewed and whether you logged into or out of your account while on the site.
3) A web beacon is a tiny, invisible image placed within an email message that tells us whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
4) Our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links you will be automatically redirected to the server of our mailing company which logs the click. From there you will be redirected to the relevant page on our website. This process enables us to understand who has clicked through from an email to visit our website. We use this information to tailor future messages to you.
Third party cookies – Google Analytics
Third party cookies – Criteo
When browsing the www.HairGrade.com website, cookies from other websites (known as ‘third party cookies’) will also be placed on your computer. These are used exclusively for the purpose of placing HairGrade advertising on those sites in the future. This advertising may be targeted at you based on the fact that you have visited the HairGrade website and is personalised based on the products that you have viewed or with relevant recommendations.
Third party cookies – Fasthosts
Turning off and deleting cookies
To stop cookies being placed on your computer, change your browser settings to either reject all cookies; to only allow “trusted sites” or only accept cookies from the site(s) you are currently on. You can disable cookies on your computer by changing the preferences or options menus in your browser. Instructions for disallowing cookies can usually be found in the browser’s ‘Help’ menu. However, some parts of our website will not operate correctly if you disable cookies.
For more detailed information about cookies and how to control them, visit www.allaboutcookies.org.
Here are details of the cookies used on our site:
|Cookie banner||hideCookieBanner||This is a multi-purpose persistent cookie, which sets values for the following; Compliance choice (If cookie solution implemented), Customer ID (this persists logins and baskets), Last modified date and Post code lookup (True/False).|
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google.
|System cookies – core functionality||Sid
|Our web platform creates these session ids. They are used to allow the website it’s most critical functions.|
|System cookies – personalisation||the applied source code
|Our web platform creates these session ids. They are used to allow the website to deliver some basic personalisation, such as remembering your name, what you added to basket, and the items you showed the most interst in. The cookies may also help the website make suggestions it thinks are most relevent to you.|
|Web beacon or clear gif (email)||This blank image tells the sender of the email that the recipient has opened the email.||Images can be disabled in the email program. In most cases, open tracking is disabled by default in the email program: you would need to enable images to allow this type of tracking to work.|
|wfvt_# [x2]||Webgains are our affiliate network. When you click through through from a partner website, such as a voucher code, cashback, or loyalty site, we use this cookie to record your sale, so we know to pay the partner accordingly. In situations where the website rewards you, this cookie is important, as it lets the partner website know you’re due a reward.|